Return & Refund Policy
At Komfort Domu, we are committed to providing handcrafted wooden beds and sofas that enhance your home’s comfort and style.
This policy explains how returns and refunds are handled.
1. Right to Withdraw
In accordance with EU consumer protection law, you have the right to withdraw from a purchase within 14 days of receiving your order, without providing a reason.
To initiate a return, contact us at:
Email: komfortdomu@outlook.com
Include:
• Order number
• Products to be returned
• Reason for return (optional)
2. Conditions for Returns
Returned items must:
• Be intact and complete
• Show no signs of use or damage
• Be carefully packaged to avoid damage during return shipment
Since all products are handcrafted, minor differences in finish or wood grain are normal and do not affect eligibility for return.
3. Return Process
1 Contact us within 14 days to request a return.
2 Wait for confirmation and return instructions.
3 Ship the product back securely.
4 After inspection, we will process your refund.
4. Return Shipping Costs
Return shipping is covered by the store.
We recommend using a trackable shipping service to ensure safe delivery.
5. Refunds
Refunds are issued via the original payment method, typically within 7–10 business days after the returned product is received and inspected.
Refunds include:
• Product price
• Original shipping cost, if applicable
6. Exceptions
Custom-made or personalized items may have special conditions — contact us for details.
Damaged or used items cannot be refunded.
7. Contact for Returns
Komfort Domu
Email: komfortdomu@outlook.com
Address: ul. Gen. Stanisława Sochaczewskiego, nr 6, lok. 2, 07-410 Ostrołęka
Phone: +48 794 224 469
We are happy to assist with any questions regarding returns and refunds.