Shipping & Payment Policy

Shipping & Payment Policy

At Komfort Domu, we ensure that every handcrafted bed and sofa reaches our customers safely and efficiently.

1. Delivery Areas

We deliver to:

•   Poland

•   European Union countries

•   Ukraine

If your location is not available at checkout, please contact us before placing an order.

2. Shipping Costs

Standard shipping rates:

•   Poland: 109 PLN

•   Europe and Ukraine: 139 PLN

Free shipping applies for orders over 8000 PLN.

Shipping costs are calculated and displayed during checkout.

3. Estimated Delivery Times

•   Poland: 3–5 business days

•   Europe and Ukraine: 5–8 business days

Delivery times may vary due to:

•   Carrier operations

•   Customs procedures

•   Seasonal peaks and holidays

•   Circumstances beyond our control

4. Order Processing

Orders are processed during business hours:

Monday–Friday
09:00 – 17:00

Most orders are prepared and shipped within 1–3 business days after payment confirmation.

Customers receive a shipping confirmation email once the order is dispatched.

5. Handmade Furniture

All beds and sofas are handcrafted from natural wood. Variations in color, texture, and wood grain are natural and add character. No two pieces are identical.

6. Packaging

Products are carefully packaged to minimize the risk of damage during transportation.

Larger or delicate items may have extra protective materials as needed.

7. International Shipments

For deliveries outside the EU, customs procedures and import fees may apply depending on local regulations. Customers are responsible for compliance with these requirements.

8. Payment Methods

Payments are securely processed via Shopify Payments.

Accepted methods include:

•   Credit and debit cards

•   Other payment options available at checkout

All payments are encrypted and secure.

9. Currency

All payments are in Polish Złoty (PLN). International customers may incur currency conversion fees from their bank or payment provider.

10. Order Verification

For security purposes, additional verification may be required before an order is processed.

11. Failed or Declined Payments

If a payment fails:

•   The order may not be processed

•   The product may remain unavailable until payment is completed

•   Customers may need to contact their bank or payment provider

12. Contact

Komfort Domu

Email: komfortdomu@outlook.com

Address: ul. Gen. Stanisława Sochaczewskiego, nr 6, lok. 2, 07-­410 Ostrołęka
Phone: +48 794 224 469